Bespoke Burnout Coaching sessions with Jacky Francis Walker at The Harley Consultancy are very much in demand, so do act now to book your initial session.

All of my sessions are handled through phone or video (FaceTime, WhatsApp, Skype or Zoom) so I am fully available, no matter where you are.

  • Call                                             0044 7796 904473
  • Text, FaceTime or WhatsApp  0044 7796 904476
  • Zoom
  • Skype                                         The Harley Consultancy
  • Email                                


Please note that demand is always high for sessions. If the times that suit you best are not currently available, we advise you to take another slot for the short-term, as we will do our best to move you into a more convenient time as soon as something becomes available.

At least 48 hours before the first session:

  • Complete the Client Details Form (I will send you the form when we first agree to work together) and return it to me at
  • For psychotherapy sessions, read the Psychotherapy Services Agreement which covers the essentials of the agreement between us.
  • Please pay for sessions at least 48 hours in advance.
  • Bookings may be put on hold if your form and payment have not been received 48 hours before your session date.

If you cannot attend a session:

  • If you need to change or cancel an appointment, at least 48 hours notice is required. I will do my best to be flexible – if it is possible to rearrange the session for the same day or next day, I may be able to reallocate your booking.
  • Otherwise, cancellations with less than 48 hours notice will be charged in full (whatever the reason for cancellation) as the slot can not be re-allocated.

Phone and Video Sessions

How can Phone and Video sessions help?

Like face to face counselling, remote psychotherapy sessions (phone or video consultations via Skype or other online platforms such as Zoom, Whatsapp or Facetime) are an effective alternative to face to face sessions and the modern way to conduct sessions.

Video consultations are particularly useful where circumstances make it difficult to attend sessions in person, and are far more efficient in use of professional time.

How do Video Consultations work?

Video psychotherapy consultations are conducted either through Zoom, Skype, Whatsapp or Facetime. These are all free for a basic level access.

Just like a face to face psychotherapy session, video consultations are arranged in advance for a specific date and time. Payment is made in advance. You can pay for one session at a time, a batch of 4 sessions, or for a monthly coaching contract.

You would also need to complete a short client details form to provide some basic information about yourself.

At the end of each consultation, we can book the next session, or series of sessions, if you wish.

Points to consider

You will need a reliable access to the internet or mobile data, and to make sure there will be no other distractions or interruptions during the consultation (eg other people or pets won’t interrupt or need your attention).

It is strongly recommended that you switch off other devices (or close down other computer applications that might distract you, such as email, social networking sites and other chat rooms).

Consultations are always confidential (with a few exceptions where safety seems at risk).

How to get started
Read the guidelines about how video sessions work.

We will then contact you about arranging the first session and payment in advance.